Q: I didn't get the verification email. How can I verify my account?
A: There is no verification on our server.
In order to start playing, just connect to the server using this guide and enter your username and password.

Q: I get «Bancho authentication failed» when I try to login to the server, but my password is correct.
A: First make sure that: you have connected to Okayu (double-check your shortcut), your password is correct (make sure Caps Lock is not enabled and also check your keyboard layout).

Q: I uploaded my avatar but it won't show.
A: Make sure it succesfully changed then hit CTRL+F5 to refresh the page and its cache.

Q: How do I play on the normal osu! again?
A: Close osu!, and run default osu.exe or default shortcut.

Q: Why are osu!direct and other supporter perks free?
A: We think that osu! direct is very cool and it’s a shame people have to pay for it or to have profile banners and profile backgrounds, that’s why we’re offering it for free. If you like what we do, please consider a donation.

Q: Where can I see the source code of Okayu?
A: You can find the source code of our server here.

Q: My problem is not listed here.
A: Join our discord and ask your question in the channels of the server.